ENTERPRISE CALL CENTER

FeaturesStandard EditionEnterprise EditionCall Center Edition

 

       
Auto-Attendant (IVR supported supported supported
Voicemail supported supported supported
Voicemail-to-Email supported supported supported
Music-on-Hold (2 Playlists ) supported supported supported
Scheduler supported supported supported
Night Mode supported supported supported
Analog & IP Phones supported supported supported
Ring-All (Blast Group supported supported supported
Call Forwarding supported supported supported
Name Directory supported supported supported
DIDs supported supported supported
Unlimited VoIP Accounts supported supported supported
PSTN Fallback supported supported supported
(patent-pending) Telecommuters supported supported supported
Branch Office Support supported supported supported
Web-based Control Panel supported supported supported
SoftPhone(Any SIP Complaint) supported supported supported
Powerful Reporting supported supported supported
Hands Free Auto Phone Provisioning supported supported supported
FAX Support supported supported supported
BLF Support supported supported supported
BRI Detection supported supported supported
E1 Support supported supported supported
Live Backup Server supported supported supported
Multiple Deployment Management supported supported supported
Paging / Zone Paging - supported supported
Intercom / Zone Intercom - supported supported
Custom Caller IDs supported supported supported
Upload Voice Prompts supported supported supported
Re-Brandable Interface co full full
Outlook Integration - supported supported
Custom CTI (AGI) - supported supported
Conference Bridges - supported supported
Extension Groups - supported supported
Routing by DIDs - supported supported
Voicemail Groups - supported supported
Advanced Call Forwarding - supported supported
Call Return - supported supported
Call Out - supported supported
Report Exporting (.csv) - supported supported
IVR Authentication - supported supported
SMS/Pager Voicemail Notify - supported supported
Alerts & Notifications - supported supported
Trunks Status Pages - supported supported
Real-Time System Graphs - supported supported
FindMe® - supported supported
       
Call Screening - supported supported
Music-On-Hold (Unlimited) - supported supported
Historical System Graphs - supported supported
Unlimited Call Queues** - - supported
Full Featured A.C.D. - - supported
Skills-Based Routing - - supported
Graphical Queue Reports - - supported
Barge Report - - supported
Agent Call Recording - - supported
Agent Variable Log-off - - supported
Agents on Cell Phones - - supported
Agents Shared across Sites - - supported
Real-Time Queue Stats - - supported
Real-Time Queue Stats - - supported